R877's Privacy Policy

1 Introduction

Welcome to r877. This privacy policy serves as a clear agreement between r877 and its users regarding how information is collected and managed. Please read this policy carefully before using r877 via our website, mobile app, or any other channel.

R877 believes you should have full control over your personal data. That's why we are transparent about what information is collected, why it is collected, and how it is used. This privacy policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.

2 What information we collect

R877 collects two types of information from you — what you provide directly, and what is gathered automatically while you use the platform.

R877 never asks for sensitive information that isn't necessary — such as your religion, political views, or medical details. Only what is strictly required to provide our services is collected.

3 How Your Information Is Used

R877 uses the information it collects solely for the purposes listed below. Your data is never used for any other reason.

• For account creation, verification, and management.
• To process deposits, withdrawals, and financial transactions.
• To prevent fraud, deception, and illegal activities.
• To provide customer support and resolve issues.
• To send bonuses, promotions, and personalized offers (with your consent).
• To improve platform functionality and develop new features.
• To meet legal and regulatory obligations.
• To promote responsible gaming and identify problematic gambling behavior.

4 Data Sharing & Third Parties

R877 never sells your personal information to third parties. However, there are a limited number of situations where sharing certain data may be necessary.

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the information required to process transactions.
• Technology Partners: Game providers and platform operation partners receive data within defined limits.
• Legal authorities: Information may be disclosed to relevant authorities in response to a court order or legal obligation.
• Fraud Prevention: Information may need to be shared with regulatory authorities in investigations involving money laundering or fraud.

All third-party partners are required to comply with r877's privacy standards. Data is never shared without contractual security arrangements in place.

5 Cookies and tracking technologies

The r877 platform uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help remember your preferences and settings.

• Essential cookies: Required to maintain login sessions and platform security. The platform will not function properly without these.
• Performance Cookies: Used to understand which parts of the platform are most visited and to improve overall performance.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Marketing Cookies: Used to show you relevant offers based on your interests. You can turn this off at any time.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention Period

How long r877 retains your data depends on the type of information and the purpose for which it was collected. Once that purpose is fulfilled, the data is securely deleted.

• All account information is retained for as long as the account remains active.
• Financial transaction records are kept for up to 5 years after account closure, as required by legal obligations.
• KYC documents are retained for up to 2 years after account closure.
• Customer support communication records are kept for up to 1 year.
• Any data collected for marketing purposes is immediately deleted upon opt-out.

7 Your rights

Under r877's privacy policy, you have several important rights over your own data. Contact our support team to exercise any of these rights.

• Right to access: You can request to know what information r877 holds about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In specific circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can receive a copy of your data in a readable format.
• Right to object: You may object to certain types of data processing.

After receiving a request to exercise your rights, r877 typically responds within 30 business days. Some requests may not be fulfillable due to legal obligations — in such cases, the reason will be explained.

8 Children's Privacy

The r877 platform is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If a parent or legal guardian believes their child has registered on r877, please contact our support team immediately. We will take prompt action.

9 Security Measures

R877 uses industry-leading security technology to protect your data. That said, we honestly acknowledge that no method of transmission over the internet is 100% secure.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) — an extra layer of security for account login.
• Firewall & Intrusion Detection System — to prevent unauthorized access.
• Regular security audits — conducted by independent third-party experts.
• Data Encryption — stored data remains encrypted at all times.
• Access control — only authorized staff can view specific data.

There are also steps you should take for your own security — such as using a strong password, never sharing it with anyone, and avoiding logging in on public Wi-Fi. r877 will never ask for your password by phone or email.

10 Privacy Policy Changes

R877 may update this privacy policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, a notification will be sent to your registered email or via the platform.
• Continued use of r877 after the updated policy is published will be considered acceptance of the new terms.
• If you object to the updated policy, you may close your account and withdraw your balance.

11 Contact Us

For any questions, complaints, or requests to exercise your rights regarding the Privacy Policy, please contact the r877 support team. We will respond as quickly as possible.

• Email: [email protected] (responses are typically sent within 24–48 hours)
• Live Chat: available 24/7 on the r877 platform
• Data protection requests: [email protected]

R877 always approaches complaint resolution with a cooperative attitude. Our goal is to address any privacy-related concerns you may have quickly and effectively.